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About EmailHelp

Independent by design

EmailHelp is a third-party email support service that works for you, not for a provider. We don’t own your inbox, and we don’t want your password. We just want it working again — and we’ll explain every step in plain English.

How we keep you safe

24/7 live chat

Independent & unbiased

No password ever requested

Resolved or refunded

Why we exist

Why independent email help needs to exist

Email is the key to everything else — banking, work, family photos, every “reset your password” link you’ll ever click. When it breaks, most people get a help article and are left to figure it out alone.

Providers’ help centers are built to serve hundreds of millions of accounts at once. EmailHelp is built for the one person whose inbox isn’t working right now: a guided, step-by-step chat in plain English, available any time of day.

EmailHelp is operated by PrinterCare USA LLC. It doesn’t belong to any email provider and isn’t paid by one, so the only interest the help serves is yours — whether your mail lives with Gmail™, Outlook™, Yahoo® Mail, iCloud® Mail, AOL® or your own domain.

What we stand for

Four values, written into every chat

Our mission is simple: make expert email help available to anyone, from any provider, without ever putting their account at risk. These are the rules that get us there.

Independence

We aren’t owned, paid or certified by any email provider. No quotas to hit, no product to upsell — the only outcome we’re measured on is whether your email works.

If the fastest fix is a tool from your provider, we’ll say so.

Transparency

You see the price before anything is charged, and if we don’t think we can help, we tell you and there is no fee at all.

“Resolved or refunded” is backed by a written refund policy.

Security-first

You stay signed in to your own account and type everything yourself. We never ask for passwords or 2-step codes, and screen sharing only ever happens with your consent.

Every fix ends with recovery options and 2-step verification checked.

Plain English

No jargon, no acronyms without an explanation, no “just reset it”. We explain what went wrong and why the fix works, so next time you could do it yourself.

Ask “why?” as many times as you like. That’s the job.

How we keep you safe

Four rules we never break

Tech-support scams work by asking for the things we refuse to touch. Knowing our rules protects you from us — and from anyone pretending to be us.

We never ask for your password or 2-step verification codes.

Not in chat, not by email, not “just this once”. You stay signed in to your own account and enter every code yourself. If anyone claiming to be EmailHelp asks, end the conversation.
Screen sharing only with your explicit consent — in a session you control.

Most fixes need no screen share at all. When one would help, we ask first, you start the session, you watch every click, and you can end it at any moment.
Transparent pricing, shown before anything is charged.

A clear quote you confirm first. Payment goes through a secure processor — we never see or store your full card number, and there are no auto-charges without your say-so.
No unsolicited calls, pop-ups or “your account will be deleted” warnings.

We only ever contact you about a request you started, using the details you gave us. We don’t cold-call, we don’t run scare ads, and we don’t use countdown timers.

How to spot an impostor

A real EmailHelp assistant will never do any of these. If you see one, stop and contact us directly.

Ask you to read out a password or a 2-step verification code
Call you about a “problem” with your account — we only ever reach you by live chat or email
Ask for payment by gift card, wire transfer or cryptocurrency
Install software or take remote control without you starting the session
Claim to be calling from, or on behalf of, your email provider

Seen something suspicious? Forward it to support@emailhelp.us or read our independence disclaimer.

Who you’ll talk to

Ava, our AI assistant — with real people as backup

Every chat starts with Ava, an AI assistant built to diagnose email problems and walk you through the fix one step at a time. She is an AI, and she’ll always tell you so.

What Ava does: asks a few plain questions, identifies what’s wrong, and guides you through the steps on your own screen while you stay in control of your account.

When a person steps in: if Ava can’t solve your problem, or you’d rather talk to a human, she hands your chat — with a summary, so you don’t repeat yourself — to a member of our team.

What nobody here will ever do: ask for your password or 2-step verification codes.

At a glance

What you can count on

$29Flat price per fix

0Passwords ever requested

24/7AI chat availability

7-dayResolved or refunded

Independence statement

Where we stand, in plain terms

EmailHelp is an independent third-party support service.

We are not affiliated with, endorsed by, or sponsored by Google, Microsoft, Yahoo, Apple, AOL, or any other email provider, and we have no special access to their systems. Provider names appear on this site only to describe the accounts we can help with; all product names, logos and brands are the property of their respective owners.

Every provider also offers its own official help center, directly through its website. EmailHelp is a paid alternative for people who want Ava, our AI assistant, to guide them — nothing we do replaces or overrides your provider’s own account policies, and provider-side decisions are ultimately theirs to make.

Full disclaimer Terms of Service Privacy Policy Refund Policy

See for yourself

The best way to know us is to talk to us.

Start a live chat and Ava, our AI assistant, will look at your problem No password, no pressure — you only pay if you choose to go ahead.

See what we fix

No password ever requested · Resolved or refunded